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FAQs

Q: Where and when do I get my digital product? How does the whole process work?

well, it is really simple as well as easy. As soon as you buy something with your purchasing email address you will immediately receive an email containing the download link. Remember to checking out your spam folder or junk folder (it might be there). Depending on your connection, it may take a few minutes!

Q: After my purchase I did not receive the download link.

First of all: “Don’t worry”!
If you don’t get the download link after your purchase please make sure of:

  1. email address correctly written. If an incorrect email is entered, the download link will not arrive. If you find that you have typed the email incorrectly, please contact assistance.
  2. checking out your spam folder or junk folder (it might be there).
  3. depending on the settings of each mailbox, there may be active filters that block emails with attachments coming from outside. Please also check your email settings for incoming emails with external links.
Q: General: I am unable to import presets into the device correctly. How can I do?

Please, before importing presets into your device, make sure you have the latest version of the Firmware/OS installed and have the Editor update to the latest version.

Always keep your device updated to the latest official release you find online!

Q: My Helix-Hx Stomp or Pod GO gives me trouble importing presets. (Various errors, including the most common: “the device does not recognize models”). What can I do?

Take a look here to solve (to fix) any kind of error about Helix – Hx Stomp and PODo device: https://www.liveplayrock.com/helix-and-hx-stomp-common-error-and-how-to-fix-it/ 

Q: I cannot properly load / import kemper rigs on my kemper. What can I do?

With Kemper Amp the answer is very simple: DO NOT use the USB stick to import files, you must ONLY use RigManager!
To import Kemper rigs correctly you need to make sure you have the updated Kemper OS firmware and the latest version of RM Rig Manager!

Using an older version of your RM or OS can lead to errors. To successfully import rigs into your Kemper Amp you need to make sure you have the latest version of your Kemper OS installed. Also you need to make sure you have the latest compatible version of Rig Manager RM installed to import everything correctly and make the most of your Kemper.

That’s it!

Q: How can I import Headrush rigs and IR into Headrush?

if this is your first time importing presets and IR into your Headrush, you may need to understand how the whole process works! Here we have created a complete and effective video tutorial for you! It will help you to understand how to do it step by step! Direct link to tutorial: https://www.liveplayrock.com/how-to-import-presets-rigs-and-ir-on-your-headrush/

Q: How can I import Mooer preset and IR into my Mooer GE 200 or 300?

if this is your first time importing presets and IR into your Mooer GE 200 or 300, you may need to understand how the whole process works! Here we have created a complete and effective video tutorial for you! It will help you to understand how to do it step by step! Direct link to tutorial: https://www.liveplayrock.com/how-to-import-preset-and-ir-into-your-mooer-ge-

Q: How can I import Helix, HxStomp or PodGO preset and IR into my device?

if this is your first time importing presets and IR into yourHelix, HxStomp or Pod GO, you may need to understand how the whole process works! Here we have created a complete and effective video tutorial for you! It will help you to understand how to do it step by step!

Direct link to tutorial that works for all devices like Helix HXStomp and PodGo: https://www.liveplayrock.com/how-to-correctly-import-preset-and-ir-into-your-helix-hx-stomp-line-6-video-tutorial/